摘要
在當(dāng)今的商業(yè)環(huán)境中，企業(yè)必須考慮全球化經(jīng)營，因為這關(guān)系到一家企業(yè)的生死存亡，對那些高盈利能力的和成長快速的跨國企業(yè)而言更是至關(guān)重要。企業(yè)在供應(yīng)鏈管理中使用互聯(lián)網(wǎng)技術(shù)使得內(nèi)部分散的部門和外部運營之間能夠迅速連接，從而減少響應(yīng)時間、并為客戶服務(wù)問題提供了解決方案。然而相較于以往的供應(yīng)鏈管理，如今使用互聯(lián)網(wǎng)技術(shù)的供應(yīng)鏈管理究竟有這什么樣的差別？本文隨后將對高科技在供應(yīng)鏈管理中承擔(dān)的角色做出識別。網(wǎng)絡(luò)化方向鼓勵應(yīng)用集成度更高的電子供應(yīng)鏈管理，這反之又將進(jìn)一步加強網(wǎng)絡(luò)化方向和其實施之間的關(guān)系。
關(guān)鍵詞：供應(yīng)鏈管理；電子供應(yīng)鏈管理；客戶關(guān)系管理；電子貿(mào)易；電子商務(wù)
In today’s business environment, enterprises have to consider their global reach as it is important to a firm’s survival, especially for multinational firms that are more profitable and grow faster. The enterprises use of the Internet in supply chain management provides rapid connections with the interior department’s fragmentation and their exterior operations to reduce response times and resolutions of their customer service problems. What though are the differences for SCM now that they use the Internet, compared to previous times? Following that, this paper will identify the role of high-technology in SCM. A network direction is proposed to encourage more integrated level of e-SCM adoption which in turn further strengthens the relationship between a network direction and its implementation.

Keywords: Supply chain management, e-SCM, Customer Relationship Management, e-commerce, e-Business