某大型酒店的管理弊端及其對(duì)策 英語(yǔ)專業(yè)優(yōu)秀論文

Contents

Abstract I
Key Words I
摘 要 II
關(guān)鍵詞 II
Introduction 1
I. Background of *** Hotel 2
A. Geographical Location 2
B. Characteristics of *** Hotel 2
II. Abuses in *** Hotel 3
A. The Objective Problems in *** Hotel 3
B. The Subjective Problem in *** Hotel 4
III. Measures to Improve Hotel Management 5
A. Rooms Department 5
B. The Food and Beverage Department in Hotel 8
C. The Public and Relations Department 10
D. Human Resources in the Hotel 12
Conclusion 14
Acknowledgements 15
Bibliography 16


Abstract

With the economic globalization, the tertiary industry has been developed rapidly, the hotel is an important part of the tertiary industry. In recent years, the hotel management has made some progress in China, but there are still problems in this aspect. The *** hotel, which is a typical one in Sichuan Province , is a three-star hotel for vacation. Though the *** hotel has make lots of achievements after the three years development, some problems in managements still exist. This paper analyzes its abuses in the managements involving in two aspects of subjective and objective, and the same time, some measures should be taken to improve the hotel management such as promoting the rate of accommodating in rooms department, improving service quality in food and beverage department, and forming proper employee management model in human resources department.

Key Words ：hotel; hotel management; abuse; measures

摘　要

隨著經(jīng)濟(jì)全球化，各國(guó)經(jīng)濟(jì)紛紛向第三產(chǎn)業(yè)發(fā)展，酒店業(yè)成為第三產(chǎn)業(yè)的重要部分。近年來(lái)，中國(guó)的酒店業(yè)取得了一定的成就，但是在管理上也存在許多問(wèn)題。而作為中國(guó)酒店中的一個(gè)新型種類(lèi)---度假型的三星級(jí)酒店，***大酒店經(jīng)過(guò)三年的發(fā)展，取得了一些成績(jī)，但同時(shí)也有不足。本論文通過(guò)認(rèn)真分析**大酒店存在的主觀和客觀方面的弊端，針對(duì)客房部，餐飲部，和人力資源等部門(mén)中存在的問(wèn)題，提出相應(yīng)措施，以提高酒店的管理。

關(guān)鍵詞：***大酒店; 酒店管理; 弊端; 措施



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