ORAL COMMUNICATION IN BUSINESS


頁數(shù)：21 字?jǐn)?shù)：4822

ORAL COMMUNICATION IN BUSINESS

ABSTRACT: Oral communication saves time and provides opportunities for Feedback and social interact .the spontaneous quality of oral communication limits your ability to edit your thoughts and people often judge the substance of a remark by the speaker’s styles. The two skills: Speaking and listening must be improved. On learn, to think before you speaking, Adjust your speaking style to suit the situation, To apply the “you” attitude to oral communication .On listening, The ability to listen is a vital skill in business. In fact most people need to improve their listening skills. And listening involves five steps: sensing. Interpreting. Evaluating. Remembering and responding .To be a good listener the way you listen should suit various situation .The three forms of listening are: content listening, critical listening and active listening. Effective listening involves being receptive to both information and feelings. Both skills enhance your ability to resolve conflicts, overcome resistance and handle negotiation.
Key words
Oral communication, speaking skills, listening skills, solve difficult problem摘要: 口語溝通既節(jié)省時(shí)間同時(shí)又 可以提供反饋和社會聯(lián)系, 口語交流的瞬間反應(yīng)使人會有時(shí)間調(diào)整思維, 而且人們通常會以說話人的談話方式來判斷其內(nèi)容. 為了提高商務(wù)中說.聽.讀的交流技巧:在說之前學(xué)會思考,根據(jù)不同情況調(diào)整說話方式,并采用以對方為中的談話方式. 聽的能力在商務(wù) 中尤其重要,并且大部分人都需要提高聽方面的技巧.聽可分為五部分:注意.理解.評價(jià).記憶.回應(yīng).在不同情況下采取不同方式.聽又可分為三種形式:內(nèi)容傾聽.批判傾聽和積極傾聽.有效的傾聽包含對內(nèi)容和感覺兩方面的理解.兩種技巧都可以提高解決沖突.消除抵觸和進(jìn)行談判的能力. 的理解.兩種技巧都可以提高解決沖突.消除抵觸和進(jìn)行談判的能力.

關(guān)鍵詞：口語溝通 說的技巧 聽的技巧 困難問題的解決

CONTENTS

I .The importance of oral communication in business, its advantage and disadvantage in communication.
II. On speaking, how to speak and the speaking styles, attitude. It is an important tool in oral communication.
III. The ability to listen is a vital skill in business
3.1 what happens when you listen
3.2 the three types of listening
3.3 how to be a better listener
IV. Handing difficult interpersonal situations
4.1 resolving conflicts
4.2 overcoming resistance
4.3 handing negotiations
I.COMMUNICATION ORALLY
1.1 Speaking and listening are the communication skills we use most. Given a choice, People would rather talk to each other than write to each other. Talking take less time and needs no composing keyboarding rewriting duplicating or distributing.
More important, Oral communication provides the opportunity for feedback when people communicate orally, They can ask questions and test their understanding of the message: they can share ideas and work together to solve problems. They can also convey and absorb nonv