ERP 存在的問題和應用整合的問題:
一個基于經(jīng)驗的調(diào)查
Marinos Themistocleous, Zahir Irani, Robert M. O’Keefe and Ray Paul
Information Systems eva luation Group
Department of Information Systems and Computing
Brunel University, Uxbridge, UB8 3PH, UK
{Marinos.Themistocleous | Zahir.Irani | Bob.Okeefe | Ray.Paul}@brunel.ac.uk
摘要
公司引入企業(yè)資源計劃系統(tǒng)來解決各式各樣的組織性問題，并且提供了
一個統(tǒng)一的結構。盡管ERP 軟件包給企業(yè)帶來了許多好處，他們并沒有達
到許多他們預期的目標。獨立的和異構的應用在公司的ERP 系統(tǒng)中并存，
并且統(tǒng)一性問題并沒有很好的解決。本論文試圖通過基于因特網(wǎng)的調(diào)查研究
和分析ERP 存在的問題來為此領域做出貢獻。本文詳細的分析了網(wǎng)上的回
復，并且提出了一種新的處理統(tǒng)一性問題的方法：企業(yè)應用整合(EAI)。EAI
是一種新型的整合軟件，這種整合軟件通過從不同的應用吸納功能型函數(shù)來
促進戰(zhàn)略性商業(yè)決策的發(fā)展。EAI 可以作為ERP 整合問題的解決方法。
1． 介紹
在過去的幾十年中，企業(yè)把精力集中在信息產(chǎn)業(yè)（IT）并且實施了各種
各樣的應用來實現(xiàn)商業(yè)過程的自動化。這些應用不是以一種協(xié)調(diào)的方式來發(fā)
展的，而是從最近一次工業(yè)革命的結果演化而來的。在有些組織中I T 結構
由獨立的且在許多情況下是異構的解決方案組成。這種情況導致了各種各樣
整合性問題因為應用之間不能協(xié)調(diào)合作，而且不同的IT 解決方案無法聯(lián)結
在一起。在上世紀90 年代，ERP 系統(tǒng)作為“整合軟件包”被引入，它能使
企業(yè)核心活動如：財政、人力資源、生產(chǎn)制造、供應和銷售實現(xiàn)自動化。
ERP 系統(tǒng)使一個公司在和整個企業(yè)范圍內(nèi)共享共同的數(shù)據(jù)和活動，并且允
許實時環(huán)境下的信息存取。按照Davenport(1998)的說法，設計ERP 解決方
案是為了解決在大型商業(yè)組織中信息的分類，并且整合所有在公司中流動的
信息。
ERP Problems and Application Integration Issues:
An Empirical Survey
Marinos Themistocleous, Zahir Irani, Robert M. O’Keefe and Ray Paul
Information Systems eva luation Group
Department of Information Systems and Computing
Brunel University, Uxbridge, UB8 3PH, UK
{Marinos.Themistocleous | Zahir.Irani | Bob.Okeefe | Ray.Paul}@brunel.ac.uk
Abstract
Enterprise Resource Planning (ERP) systems were introduced into companies to
solve various organisational problems, and to provide an integrated
infrastructure. Although ERP packages offer advantages to enterprises, they
have not achieved many of their anticipated benefits. Autonomous and
heterogeneous applications co-exist in companies with ERP systems and
integration problem having not been addressed. This paper seeks to make
contribution to this area by studying and analysing ERP problems through an
Internet based survey. Responses are analysed in detail and a new approach to
integration problem; the Enterprise Application Integration (EAI) is examined.
EAI is a new class of integration software that leads to the development of
strategic business solutions by securely incorporate functionality from disparate
applications. EAI could be the solution to ERP’s integration problems.
1. Introduction
During the last decades, enterprises have focused on Information Technology (IT)
and implemented various applications to automate their business processes.
These applications were not developed in a co-ordinated way but have evolved as
a result of the latest technological innovation (Themistocleous and Irani, 2000).
The IT infrastructure in several organisations consists of autonomous and in