IBM WebSphere Process Server在電信業(yè)務(wù)中的應(yīng)用
1.2萬字 41頁


摘 要

在電信行業(yè)，業(yè)務(wù)支撐系統(tǒng)如何實現(xiàn)應(yīng)用集成和業(yè)務(wù)流程整合一直是電信運營商們關(guān)注的焦點。為了適應(yīng)競爭日益激烈和客戶需求快速變化的環(huán)境，電信行業(yè)需要能夠靈活快速的調(diào)整業(yè)務(wù)模型和業(yè)務(wù)流程，需要將分布在多個業(yè)務(wù)系統(tǒng)中的數(shù)據(jù)資源和業(yè)務(wù)流程整合起來。
本文分析了上海電信現(xiàn)有支撐系統(tǒng)在與其他系統(tǒng)集成，跨平臺實現(xiàn)業(yè)務(wù)流程自動化方面的不足，提出了基于IBM WebSphere Process Server的電信業(yè)務(wù)流程解決方案。該方案利用SOA編程模型實現(xiàn)了與上海電信CRM系統(tǒng)、ODS系統(tǒng)、上海電信門戶系統(tǒng)的應(yīng)用集成。利用IBM WebSphere Process Server提供的多項主體服務(wù)組件，實現(xiàn)了電信九大業(yè)務(wù)流程的自動化和業(yè)務(wù)預(yù)警機制。
本系統(tǒng)已應(yīng)用于上海電信浦東電信局，很好的與上海電信門戶系統(tǒng)、CRM系統(tǒng)集成處理轉(zhuǎn)型業(yè)務(wù)流程，并且將推廣至上海電信各區(qū)局。

關(guān)鍵詞：WPS，安全性，BO，業(yè)務(wù)流程




The Application of Telecommunications Based on
the IBM WebSphere Process Server


Abstract
In the telecommunications industry, the application integration and business process integration has been the focus of the telecommunications provider. In order to adapt to an increasingly competitive and customer requirement in an environment of rapid change, the telecom industry needs to flexibility and quickly adjust their business models and business processes, and also need to integrate the data resources and business processes in the various business support systems.
This paper analyzes the Shanghai Telecom's existing business support system disadvantage in integrating with other business support system and achieving cross-platform business process automation. And it proposes the telecommunications business processes solutions based on the IBM Web Sphere Process Server. The program uses SOA Programming Model to integrate with the Shanghai Telecom's CRM system, the ODS system and the Shanghai Telecom Portal System. Use a number of the main components services provided by IBM Web Sphere Process Server to achieve the telecommunications business process automation and business alert.
The system has been applied to the Shanghai Pudong telecommunications. It perfectly collaborate with the Shanghai Telecom's CRM system, the ODS system, the Shanghai Telecom Portal System to process the business process. And it will be extended to the whole the Shanghai Telecom.

Key Words: WPS，Security，BO，Business Process



目錄
1緒論 1
1.1課題來源及意義 1
1.2 課題研究現(xiàn)狀 1
1.3本文結(jié)構(gòu) 2
2 系統(tǒng)技術(shù)背景 3
2.1 IBM WebSphere Process Server（WPS） 3
2.2 Business Object（BO） 3
2.3業(yè)務(wù)流程（Business Process） 4
2.4人工任務(wù)管理器（Human Task Manager） 5
2.5業(yè)務(wù)規(guī)則（Business Rule） 6
2.6業(yè)務(wù)狀態(tài)機（Business State Machine） 7
2.7系統(tǒng)安全（Security） 7
3系統(tǒng)設(shè)計與實現(xiàn) 9
3.1 系統(tǒng)概述 9
3.1.1資費優(yōu)惠支撐流程 9
3.1.2方案需求支撐流程 10
3.1.3資源建設(shè)與協(xié)調(diào) 13
3.1.4業(yè)務(wù)預(yù)警 14
3.1.5商機中止 14
3.1.6節(jié)點人員選擇 15
3.1.7節(jié)點回退 15
3.2系統(tǒng)體系結(jié)構(gòu) 15
3.3 系統(tǒng)模塊設(shè)計 17
3.3.1資費優(yōu)惠支撐流程（pdzx_zfyh） 17
3.3.2方案需求支撐流程（pdzx_fzxq） 21
3.3.3資源建設(shè)與協(xié)調(diào)支撐流程（pdzx_zyjs） 25
3.4界面設(shè)計 29
3.4.1啟動支撐流程 29
3.4.2待辦任務(wù) 30
3.4.3在辦任務(wù) 31
3.4.4已辦任務(wù) 32
3.4.5未完成流程 32
3.4.6已完成流程 33
3.4.7歷史記錄 34
結(jié)論 35
致謝 36
參考文獻 37




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