摘 要
基層商業(yè)銀行是構(gòu)成商業(yè)銀行的基本單位，為數(shù)眾多，具有從業(yè)人員復(fù)雜、
區(qū)域和業(yè)務(wù)范圍廣、風(fēng)險(xiǎn)環(huán)節(jié)多等特點(diǎn);近年來基層商業(yè)銀行一系列由于操作風(fēng)
險(xiǎn)所導(dǎo)致的案件震驚金融界，這對(duì)基層商業(yè)銀行內(nèi)部控制、操作風(fēng)險(xiǎn)管理提出了
嚴(yán)峻的挑戰(zhàn)。
本文結(jié)合近年來國(guó)內(nèi)外有關(guān)商業(yè)銀行內(nèi)部控制管理的最新做法，以某基層商
業(yè)銀行為研究對(duì)象，利用全面質(zhì)量管理理論和方法深入剖析當(dāng)前我國(guó)基層商業(yè)銀
行內(nèi)部操作風(fēng)險(xiǎn)控制現(xiàn)狀，重點(diǎn)對(duì)基層商業(yè)銀行內(nèi)部操作風(fēng)險(xiǎn)的控制進(jìn)行研究，
找出我國(guó)現(xiàn)階段基層商業(yè)銀行內(nèi)部操作風(fēng)險(xiǎn)控制方面存在的問題，分析產(chǎn)生這些
問題的各種因素，找出主要因素，針對(duì)影響內(nèi)部操作風(fēng)險(xiǎn)控制的主要因素制訂措
施;按照全面質(zhì)量管理的基本要求，提出基層商業(yè)銀行內(nèi)部操作風(fēng)險(xiǎn)控制必須從
建立內(nèi)控體系著手，以創(chuàng)建充滿活力的組織，通過建立預(yù)警機(jī)制和自我完善機(jī)制
達(dá)到內(nèi)部控制能力的不斷提高，進(jìn)一步完善我國(guó)商業(yè)銀行內(nèi)控機(jī)制，提高商業(yè)銀
行內(nèi)控管理水平。
關(guān)鍵詞:商業(yè)銀行操作風(fēng)險(xiǎn)內(nèi)部控制全面質(zhì)量管理
1緒論·。···························································
1.1研究背景和意義·····································
1.2相關(guān)研究現(xiàn)狀···········································
1.3研究思路和方法·····································
1.4論文結(jié)構(gòu)··············································
2全面質(zhì)量管理理論與商業(yè)銀行內(nèi)部控制·················
2.1全面質(zhì)量管理理論·····································
2.2全面質(zhì)量管理和商業(yè)銀行的內(nèi)部控制··············
3商業(yè)銀行的內(nèi)控體系·········································
3.1銀行內(nèi)部會(huì)計(jì)控制···································
3.2銀行內(nèi)部管理控制·············?！ぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁ?br>3.3內(nèi)部稽核二，’···············································
4ZGYHDT支行操作性風(fēng)險(xiǎn)分析·································
4.1ZGYHDT支行概況·········································
4.2ZGYHDT支行操作性問題采集和分析···············
4.3內(nèi)部操作性問題分類····································
4.4存在問題的原因分析····································
4，5ZGYHDT支行操作性問題分析結(jié)果歸納·········
5ZGYHDT支行內(nèi)部操作性風(fēng)險(xiǎn)控制···························
5.2
ZGYHDT支行內(nèi)控體系建設(shè)應(yīng)遵循的原則
ZGYHDT支行操作性問題內(nèi)部控制的重點(diǎn)
5.3完善ZGYHDT支行內(nèi)部控制的對(duì)策和工作措施······
5.4維持良好的內(nèi)控工作狀態(tài)······························
5.5落實(shí)責(zé)任制，不斷完善提高···························
結(jié)論······································································
致謝······································································
參考文獻(xiàn)····································?！ぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁ?br>