豆腐坊服務(wù)系統(tǒng)的流程再造
目 錄
引 言 1
第一章 流程再造理論綜述 2
1.1 什么是流程再造 2
1.1.1什么是流程 2
1.1.2 業(yè)務(wù)流程的概念 2
1.2 為什么要推行流程再造 2
1.2.1流程再造是獲取競(jìng)爭(zhēng)優(yōu)勢(shì)的有效手段 2
1.2.2 流程再造對(duì)提高競(jìng)爭(zhēng)力起積極作用 3
1.3 流程再造的原則 3
1.4 流程再造的準(zhǔn)備工作 4
第二章 真正豆腐坊現(xiàn)狀分析 6
2.1 真正豆腐坊公司概況 6
2.2 真正豆腐坊的現(xiàn)有流程分析 6
2.2.1流程的分析及診斷 6
2.2.2 真正豆腐坊的優(yōu)勢(shì) 9
2.2.4 真正豆腐坊的劣勢(shì) 10
2.2.5現(xiàn)有流程中存在的問(wèn)題 10
2.2.6 用排隊(duì)論分析原因 12
第三章 真正豆腐坊的流程再造 15
3.1流程的再設(shè)計(jì) 15
3.2流程再造的實(shí)施 16
3.3流程再造后的真正豆腐坊的服務(wù)模式 17
3.4 真正豆腐坊的平面布局 17
3.5 用排隊(duì)論分析新流程 18
第四章 改造后的效果評(píng)價(jià) 21
4.1流程再造的阻力與困境 21
4.2 新流程的特點(diǎn) 22
4.3改造后的效果評(píng)價(jià) 24
結(jié) 論 26
參考文獻(xiàn) 27
謝 辭 28
摘 要

面對(duì)競(jìng)爭(zhēng)日益激烈的市場(chǎng)，所有的企業(yè)管理者都希望通過(guò)精簡(jiǎn)、敏捷、靈活、富有競(jìng)爭(zhēng)性和創(chuàng)造性的、高效的組織機(jī)構(gòu)，適應(yīng)多變的市場(chǎng)環(huán)境，以最好的產(chǎn)品與服務(wù)來(lái)吸引顧客，培育競(jìng)爭(zhēng)優(yōu)勢(shì)和保持較好的盈利水平。而在現(xiàn)實(shí)中，不少企業(yè)是輕視客戶需求的，企業(yè)機(jī)構(gòu)臃腫、笨拙，管理刻板，導(dǎo)致面對(duì)客戶需求反應(yīng)遲鈍，無(wú)法真正滿足客戶的要求。流程再造無(wú)疑是一種使企業(yè)獲取競(jìng)爭(zhēng)優(yōu)勢(shì)的有效手段。
本次設(shè)計(jì)針對(duì)真正豆腐坊的服務(wù)系統(tǒng)進(jìn)行流程再造。本文第一章介紹了流程再造的相關(guān)理論；第二章分析了真正豆腐坊現(xiàn)有服務(wù)系統(tǒng)存在的問(wèn)題及其原因；在第三章中給出了解決辦法即對(duì)服務(wù)系統(tǒng)進(jìn)行流程再造。第四章對(duì)此次流程再造進(jìn)行效果評(píng)價(jià)。
經(jīng)過(guò)流程再造，真正豆腐坊的整體服務(wù)水平會(huì)有所提升，達(dá)到預(yù)期目的。

關(guān)鍵詞：流程；流程再造；排隊(duì)論；服務(wù)系統(tǒng)

Abstract

Faced with an increasingly competitive market, all of the enterprise managers hope that by streamlining, agile, flexible, competitive and creative, and efficient organization to meet the changing market environment, to the best products and services to attract customers, fostering competitive advantage and maintain a good level of profitability. In reality, many companies underestimated the customer needs, corporate bodies bloated, clumsy, inflexible management, resulting in slow response to the face of customer demand, can not really meet the customer requirements. Process reengineering is an enterprise access to effective means of competitive advantage.
The design services for the ZhenZheng DouFuFang Process Reengineering. In this paper, the first chapter introduces the relevance of process reengineering theory; the second chapter analyzes the existing service system ZhenZheng DouFuFang real problems and the reasons there for; in the third chapter gives a solution to the service system that is process reengineering.
Through process reengineering, the ZhenZheng DouFuFang the overall level of service will be improved to achieve the desired purpose.